Customer Service
The City Corporation Business Office is located at 205 W. 3rd Place in Russellville.
The office hours are 8:00am - 4:30pm, Monday through Friday, except on holidays.
Email customer service: service@citycorporation.com
Mailing Address for Correspondence
and Payments:
City Corporation
PO Box 3186
Russellville, AR 72811-3186
If you have questions about your service, our Customer Service Department can be reached @
479 - 968-2105.
Quick
Pay Locations for City Corporation
City Corporation's
Business
Office is located at 205 W. 3rd Place,
Russellville AR. At our Business Office location, we have four
different
options for making payments.
Walk in service is available at
our Business Office during the hours of
8:00 am - 4:30 pm.
Drop off services are
available at the Business Office in two different locations. Both are
located to the East end of our building, next to our drive in window.
One box is located in the drive through lane. The other is located in
the island past the drive through window. We ask that customer's paying
a past due bill do not use the drop boxes. They are checked once daily,
therefore; there is a risk of disconnection for non-payment. If you are
past due, please bring the payment into the office or through the drive
through window during regular business hours.
If
you wish to have your bill payment automatically drafted from your checking/savings
account, Please Click Here for
more information.
Obtaining
Water & Wastewater Service
New
Service
To
establish water or wastewater service at a location that has not had
service before, you will need to contact our Customer Service Department
at City Corporation. There are permits that will need to be issued to
start the process. All customer service related calls should be made to
479-968-2105.
In
order to get a permit issued for Water/Wastewater you will need:
1.
Street Address. That will need to be assigned by the local 911 office. You
can reach that office @ 479-968-1800.
2.
Addition Name
3.
Lot Number.
4.
Block Number.
5.
Name of Licensed Plumber that will be doing the work.
6.
Whether a Meter will need to be set or not.
7.
Who will be responsible for the bill if meter is set & billing
information.
8.
Location of where meter needs to be set. This will need to be located in
an area where there will be no driveways, landscaping etc… The meter
will be accessed periodically by the meter readers and needs to be
located in an area that will not be covered in the future, preventing
access. This should generally be at/ or near the property line or edge
of the street. If it is covered after installation, and requires being
moved, it will be at the customer’s expense. The location of the meter
needs to be staked. Our office can provide a stake. Our employees will
do their best to get the service as close to the stake as possible.
If excavating is necessary to connect water or
wastewater service, a contact with Arkansas One Call has to be made.
They locate any other utilities in the area before work begins. There is
a 48-hour waiting period for Arkansas One Call to locate. Therefore,
work cannot be completed on the installation of a new service for at
least the 48-hour period. Normally, a new service can be completed in
about 3 days from the time a request is made for service,
unless
main extension is required.
Turning
On
In order to
obtain service where the facilities are already in place, you need to
contact our Customer Service Department at 479-968-2105 . The Customer
Service Department will establish the account and request a service
order. Service will be connected as soon as possible, normally within
½ day of the time that the service request is made. Due to the
possibility of damage, we like for the customer to be home for the
connection. If that is not possible, the customer can give permission
for us to connect with no one at home, provided the customer accepts
the responsibility for any damage when the water is connected. The
possibilities of damage are something running on the inside of the
facility, such as a leak, an open faucet, washer connections, or
toilets running.
Meters are set
and/or turned on during regular business hours, Monday through Friday,
8:00 am – 4:30 pm.
Deposits
City Corporation
requires a deposit that is equal to 2 and one half (2 1/2) times the
estimated monthly bill or average monthly bill for services rendered.
Deposits will be waived if the customer can produce a “Letter of
Credit” from a previous utility company.
That Letter of
Credit must verify that they had service for over a year, with a good
payment history. Deposits can be waived on previous City Corporation
customers if they had service for a period of one year with a good
payment history.
City Corporation
will refund deposits on notice to disconnect services and after
payment in full has been received for all services rendered. City
Corporation will forward any deposit balance due customer to the
forwarding address furnished by the customer.
City Corporation
will apply deposit refunds to the customer’s account, even though
the customer remains a customer of City Corporation, provided that the
customer has: (1) a five year historical record of prompt payment; (2)
not violated any of City Corporation’s rules and regulations on
file.
City Corporation
has no obligation to pay interest on deposits during the time it is
held pursuant to the deposit agreement.
Deposits will
transfer with customers from one service address to another. There
will be no deposit required to transfer service, unless the account is
disconnected for non-payment before the transfer is made.
Deposits will
not be transferred from one name to another. In that case, the deposit
is refunded to the current owner, and a new deposit is required from
the new owner.
Customer’s
accounts are monitored very carefully for payment history. If in the
event accounts become delinquent and a shutoff notice is mailed to
the customer, City Corporation may charge a deposit equal to two and
one-half times (2 ½) the average water bill. The deposit is billed to
the customer and is delinquent twenty days from the date that it is
billed.
Monthly Bills
Bills for
service are rendered monthly. There is a practical billing period of
30 days. The bills are delinquent twenty days after the mail date.
Failure to
receive a bill in no way exempts customer from payment.
When City
Corporation is unable to read a meter, after reasonable effort, the
bill is based on an average, or on previous month's bill.
Discontinuance of Service
Disconnection
requests are to be made to City Corporation’s Business office @
479-968-2105
Standard
Fees and Charges
Water Tapping Fees:
| 5/8” Inside
City Limits |
$275.00 |
| 5/8” Outside
City Limits |
$412.50 |
| 1” Inside City
Limits |
$350.00 |
| 1” Outside City
Limits
|
$525.00 |
5/8” Inside City Limits Bullhead
Service (two services side by side). The first service is billed at regular rate. The
second service is billed at $100.00.
5/8” Outside City Limits
Bullhead Service (two services side by side). $562.50 for both services
Sewer Tapping Fees:
|
Inside City Limits |
$150.00 |
|
Outside City Limits |
$225.00 |
Service charges:
|
Insufficient check
|
$25.00 |
|
Late fees |
$10.00 |
|
Shutoff fees |
$10.00 |
Service call (New and relocating
connect charge)………… $7.50
Rereads, turn offs due to
broken pipes,
leak checks, pressure checks, etc…………..$7.50.
Meter Tests:
|
5/8” |
$20.00 |
|
1” |
$30.00 |
|
1 ½” – 2” |
$50.00 |
Anything exceeding a 2” meter will be billed at
actual cost for the test.
Monthly Water Meter Charge
Each customer shall pay a monthly charge based on the size of the
customer's water meter, as follows:
| 5/8" meter |
$6.93 |
| 1" meter |
$9.59 |
| 1 1/2" meter |
$18.22 |
| 2" meter |
$23.91 |
| 3" meter |
$39.22 |
| 4" meter |
$125.54 |
| 6" meter |
$154.86 |
Monthly Charge for a meter larger
than 6" will be based on the actual cost.
RESIDENTIAL, COMMERCIAL, INDUSTRIAL & PUBLIC AUTHORITY OUTSIDE CITY
LIMITS ARE 1 1/2 TIMES FOR METER CHARGES.
Additional Charge for Water Usage
In addition to the monthly meter charge, each customer shall be required
to pay for water usage in accordance with the following schedule:
RESIDENTIAL
|
Inside City Limits |
$1.36/1000 for first 2000 gallons |
|
Inside City Limits |
$1.55/1000 over 2000 gallons |
|
Outside City
Limits |
$2.81/1000 for first 2000 gallons |
|
Outside City
Limits |
$3.11/1000 over 2000 gallons |
|
COMMERCIAL
|
$1.42 per 1000 gallons |
|
INDUSTRIAL |
$1.19 per 1000 gallons |
|
PUBLIC AUTHORITY |
$1.59 per 1000 gallons |
|
MUNICIPAL |
$1.22 for the first 10,000,000 gallons |
|
$1.02 for the next 10,000,000 gallons |
|
$0.92 for the next 10,000,000 gallons |
|
$0.80 for the next 10,000,000 gallons |
|
$0.70 for the next 10,000,000 gallons |
|
$0.65 for the next 10,000,000 gallons |
|
$0.60 for the next 10,000,000 gallons |
Private Fire Protection: (Fire Hydrants
and Sprinkler Services)
|
Size of Service
Connection |
Net Annual Rates |
|
6" |
$301.92 |
|
8" |
$537.48 |
|
10" |
$839.04 |
COMMERCIAL, INDUSTRIAL, PUBLIC
AUTHORITY & PRIVATE FIRE outside the City Limits of Russellville
shall be charged 1½ times the normal charges for water usage.
Surcharge for Customers Within City Limits
In addition to the monthly meter charge and the additional charge for
water usage, each customer whose premises are located within the corporate
limits of the City is required to pay a charge equal to 4½% of the
monthly charge for the meter and the additional charge for water usage,
which is a fee City Corporation pays to the City of Russellville, somewhat
like a franchise fee for the use of City rights-of-way and their
maintenance.
Taxes
This is the 4.625% Arkansas State Sales Tax, 1½%
City of Russellville and 1% Pope County Tax.
Sewer service charge
Monthly residential sewer service
charge is computed on the average water used in the month of January, February, and March
of each year. In general, these are the months when residential customers use the least
amount of water and when water issued is going into sanitary sewer for treatment.
Charges for new domestic users
will be based on the water consumption of a typical user of the same or similar class
until a water use history is established and the average computed. Charges for all other
classes of customers ( commercial, industrial, etc.) are based on the same rate but are
computed each month according to the amount of water used.
Charges for all classes of customers
who are located outside the City Limits of Russellville are computed at 1 ½ the normal
rate.
Charges are computed in compliance with city
ordinances and rates as follows:
|
First 1000 Gallons Per Month |
$3.42 Per Month |
|
Next 19000 Gallons Per Month |
$1.33 Per 1000
Gallons |
|
Over 20,000 Per month |
$1.13 per 1000
Gallons |
There
will be an additional monthly charge of $5.00 to those customers who require a grinder
pump system.
This
charge is in addition the initial purchase price of the grinder pump and normal
installation cost.
Helpful
Hints On Finding A Leak
The most common water
leak is a dripping faucet. Toilet leaks are also a common problem. You can detect a toilet leak by pouring
bluing into toilet tank and watching for coloring to appear in the bowl of
toilet. Do not flush during test.
To make a leak test, turn
off all faucets and other water outlets, and keep watch on the one-cubic-foot hand on the
meter for ten or fifteen minutes. If the hand continues to move, then there is a leak;
the size of the leak can be measured by timing the hand to see how long it takes to
waste a given quantity.
Responsibility
For Service
City Corporation
owns, maintains, and repairs all of the underground water and sewer lines up to the
customers water meter or property line. The customer owns and is responsible for
the installation; maintenance, and repair of everything from the meter or property line in
the case of sewer service into the house.
If a leak occurs on the customer’s portion of the line (
between the meter or main sewer line, generally located between the property line and the
house), the customer must have the leak repaired.
The meter is normally
located in the meter box near the property line. The water can be turned off at the
meter in case of an emergency. The customer should have, according to the
plumber’s code, their own shutoff valve located in the line between the meter and the
house. The meter box should never be covered (i.e., paving, vehicles,
landscaping, etc.). Shrubs, trees, etc, must be kept trimmed from around the meter box.
City Corporation will trim these if not maintained by the customer.
Customer Responsibility
-
Water service pipe from meter box
to house
-
Interior plumbing lines and
fixtures
-
Sewer service pipe from the
property line to the house
Company Responsibility
Continuous Service
City Corporation
will strive to maintain service but is not liable for loss or damage caused by interruption,
delay, or failure of service. However, in the event of disruption of service, every
reasonable effort will be made to restore service as promptly as possible
While away from Home
When the customer plans
to be away for an extended period, advanced payments are suggested to
prevent an interruption of service.
High bills
If the water bill is
higher than usual, and no explanations can be found, contact the City
Corporation
office for assistance. In most instances, a high reading is investigated before being
mailed. The most common reasons for high water usage are excessive irrigation
and leaking fixtures.
How
to read a meter
Procedures to enable Customers to
read a meter
-
The Rockwell S.R. Magnetic Drive
Water Meter is an easy-read meter. The first three digits are read from left to
right in which case this meter reads 324 or 324,000 gallons. The previous reading is
subtracted from the present reading to calculate flow and also to detect leaks. Some
Rockwell S.R. Meters are occupied with a black triangular-shaped flow finger the flow
in order to detect smaller leaks. (See figure 1 below)
-
The Rockwell S.R. 2 Magnetic Drive
Water Meter is an easy read meter. The 2nd, 3rd,and 4th digits are read from
left to right in which case this meter reads 265 or 265,000 gallons. The previous
reading is subtracted from the present reading to calculate consumption. The
long red hand is used to calculate flow and detect leaks. This meter is
equipped with a white triangular shaped flow finder which magnifies the flow in order
to detect smaller leaks. (See figure 2 below)
-
The Badger Split
Case Magnetic Drive Water Meter is an easy read meter. The 2nd ,3rd and 4th digits
are read from left to right in which case this meter reads 143 or 143,000 gallons.
The previous reading is subtracted from the present reading to calculate consumption.
The long red hand is used to calculate flow and detect leaks. This meter is
equipped with a red triangular shaped triangular shaped flow finder, which magnifies
the flow in order to detect smaller leaks. (See figure 3 below)
-
The Recordall Model 15 Badger
Magnetic Drive Water Meter is an easy-read meter. The 2nd, 3rd and 4th digits are
read from left to right in which case this meter reads 687 or 687,000 gallons. The
previous reading is subtracted from the present reading to calculate flow and detect
leaks. This meter is equipped with red with a red triangular- shaped flow
finder the flow in order to detect smaller leaks. (See figure 4 below)
-
The Neptune Tri-Seal Magnetic Drive
Water Meter is an easy read meter. The 2nd, 3rd and 4th digits are read from left to
right in which case this meter reads 527 or 527,000 gallons. The previous reading is
subtracted from the present reading to calculate consumption. The long black hand is
used to calculate flow and detect leaks. (See
figure 5 below)
Firefly Automatic Meter
Reading System
City Corporation is proud to announce the
purchase of a new meter reading system. We have purchased the Firefly
Automatic Meter Reading System from Datamatic out of Plano, TX. This is a
radio frequency system and the meters can be read by either hand held
units or by a mobile unit.
Several months ago, City Corp's management team started searching for a
meter reading system that would both eliminate some safety issues for the
meter readers, improve efficiency on the meter reading routes, and aid in
some customer service issues. In this search, we found the Firefly system.
Firefly is adaptable to any meter by attaching to the meter by means of
optical eye. Therefore, there was no need to purchase new meters. The
Firefly system was also adaptable to our current billing system which was
also purchased from Datamatic several years ago. This eliminated having to
do major programming changes to our billing system. We were already using
Datamatic's hand held units for reading. Only minor changes were made to
the hand helds in order to make them adaptable to this system. The Firefly
units are also capable of storing up to 72 days of usage information. This
will aid our Customer Service Reps in dealing with questions from
customers concerning water usage. They will be able to make a printout of
the usage over a 72 day period of time.
We are installing approximately 2,500 Firefly units in our system of over
11,000 meters. These units will be placed on what we consider some
dangerous areas for reading. They will mostly be installed along HWY 7
North & South, 64 East & West, and the Skyline area. After research done
by our meter reading department, these were the areas that were
established to be the most hazardous for the meter readers.
Purchasing this new system is allowing us to make several improvements,
not only in meter reading, but also in our Customer Service Department. We
are proud of this system and are excited about being a part of the
advanced technology in meter reading!
