Disclaimer: City Corporation is required to notify residents with homes built before 1989 that they may contain lead service lines. We are also required to collect data from home owners after they inspect their service lines on their property via our survey using this link.
Lead in drinking water is primarily from materials and components associated with service lines and home plumbing.
We are responsible for providing high quality drinking water; however, we cannot control the variety of materials used in plumbing components. City Corporation desires to keep consumers informed about the inventory of all service lines within its distribution system, including the customer-owned portion between the meter and home as part of its continued implementation of the Environmental Protection Agency Lead (EPA) and Copper Rule Revisions.
Consumers may access information from our recently released interactive online database of all service lines within City Corp’s distribution system by clicking the link below:
Click here to access our Interactive Digital Database
Click here to access our Service Line Inventory Survey
Important Information About the Arkansas Lead Reduction Program
What is the Arkansas Lead Reduction Program?
The Arkansas Lead Reduction Program is a statewide initiative designed to eliminate lead exposure in drinking water by addressing lead service lines and reducing lead levels in the water delivered to homes and businesses. This program is part of a national effort, guided by the U.S. Environmental Protection Agency (EPA), to protect public health—especially the health of young children, pregnant women, and other vulnerable populations—from the harmful effects of lead exposure.
As part of this effort, City Corporation is actively working to identify lead service lines, improve water quality, and ensure safe drinking water for all our customers.
What is a Service Line?
The service line connects the water main to the property.
City Corporation owns and maintains the city side portion of the service line, and the customer owns the homeowner’s side portion of the service line.
Why Is This Program Important?
Lead in drinking water primarily comes from lead service lines, which are pipes that connect homes and businesses to the public water supply. If these pipes are corroded, they can release lead into the water, even if the water itself is safe when it leaves the treatment plant. Long-term exposure to lead, especially in children, can lead to serious health issues, including developmental delays, learning disabilities, and behavioral problems.
The Arkansas Lead Reduction Program aims to:
- Identify and replace lead service lines.
- Ensure that the water you drink is safe and free from harmful contaminants.
- Educate the public about the risks of lead exposure and ways to reduce it.
What Is Being Done?
To comply with the Arkansas Lead Reduction Program and the EPA’s Lead and Copper Rule, we are taking several steps to improve water quality in our service area:
- Identifying Lead Service Lines
We are conducting an inventory of all lead service lines in our system. If your home or business has a lead service line, please fill out our water service line material survey here. - Replacing Lead Service Lines
We are committed to help advise our customers with replacing all lead service lines in our community. This will be done as part of a gradual and carefully planned program. We will notify customers with the next steps to replace their lead service lines. - Water Quality Monitoring
We will continue regular monitoring of water quality to ensure lead and copper levels stay within safe limits. If action levels are exceeded, we will take immediate steps to correct the issue.
How Does This Affect You?
- Lead Service Line Identification: If your home or business is connected by a lead service line, we will work with you to replace it. You will receive a notification with details about the replacement process if you have an “unknown material” service line. City Corporation is working on getting a map prepared to see if you may have a service line that needs to be tested.
- Test Your Water: We recommend that you test the water in your home for lead. If you are concerned about lead exposure, please contact us to arrange for water testing or visit the EPA’s Lead and Copper Rule page for more information on how to reduce exposure.
- Flushing Your Pipes: If you are concerned about lead in your water, running cold water for 1-2 minutes before using it (especially after long periods of inactivity, like overnight) can help flush out any lead that may have leached into the water.
How You Can Help:
- Fill Out the Survey: Help us update our records by filling out a brief survey about the water service line material in your home. This is a crucial step in identifying homes and businesses that may be at risk for lead exposure. You can access the survey here.
- Stay Informed: Make sure we have your correct contact information so we can keep you updated on the progress of the Lead Reduction Program and any actions you may need to take.
- Educate Yourself and Your Family: Learn more about the health risks of lead exposure and share that information with your family and neighbors. For more information, visit the CDC’s Lead Poisoning Prevention page.
Resources
- EPA Lead and Copper Rule: Learn more about the federal Lead and Copper Rule here
- Arkansas Department of Health (ADH): Visit the ADH page on lead and water safety
Contact Us
If you have questions or need advice, please don’t hesitate to contact our customer service team. We’re here to help!
- Phone: 479-968-2105
- Office Hours: Monday – Friday, 8:00 AM – 4:30 PM
Thank you for helping us ensure safe, clean drinking water for all our customers. Together, we can reduce lead exposure and protect the health of our community.